Privacy Policy

Last updated: 2/28/25

Crossroads Mechanical (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you visit our website, request a quote, or use our mechanical and HVAC services.

By using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal details that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Facility or job site address
  • Details about your HVAC or mechanical systems

Non-Personal Information

We may collect technical information (standard web analytics data) such as:

  • IP address
  • Browser type and version
  • Pages visited on our site
  • Date and time of access
  • Referral sources

Cookies and Tracking

We use cookies to understand visitor behavior and improve our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functions.

2. How We Use Your Information

We use collected data to:

  • Provide mechanical service estimates and schedule jobs
  • Respond to service inquiries
  • Issue invoices and process payments
  • Improve our website and operations
  • Send updates or promotions (only if you opt-in)
  • Maintain safety and prevent fraud

We do not sell or rent your personal data. We only share it when necessary for operations or legal compliance.

3. Sharing Your Information

We may share your data:

  • With service providers: For scheduling, billing, or CRM tools
  • For legal reasons: If required by law or court order
  • During business transfers: If the company is merged or sold, customer data may be included

4. Data Security

We take reasonable technical and organizational steps to secure your data. While we do our best to protect your information, no system is 100% secure.

5. Data Retention

We keep your information only as long as needed to fulfill service obligations, comply with laws, and handle any disputes.

6. Your Privacy Rights

You may:

  • Request access to your data
  • Correct or update your information
  • Ask us to delete your personal data, within legal limits

To submit a request, use the contact info below.

7. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal data from children.

Our website may contain links to external resources. We are not responsible for the privacy practices of other websites.

9. Changes to This Policy

We may update this Privacy Policy as needed. The most current version will always be posted here. Continued use of our services means you accept any updates.

10. Contact Us

Have questions about your data or this policy?